Privacy Policy
Last Updated: [10/02/25]

At Accident Helpline 24/7, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We only collect the personal information you provide to us when you fill out a form, contact us, or otherwise engage with our services. This information may include:

  • Your name
  • Your phone number
  • Your email address
  • Any other details you voluntarily provide in relation to your accident claim or inquiry

2. How We Use Your Information

We use the information you provide solely to:

  • Contact you regarding your accident recovery or claim
  • Provide assistance and respond to your inquiries
  • Improve our customer service and operations

3. Data Retention

We will retain your contact details for six (6) months from the date you provide consent. After this period, your data will be securely deleted from our records unless a longer retention period is required by law.

4. Data Sharing & Security

  • We do not sell, share, or disclose your personal data to third parties for marketing purposes.
  • Your information is stored securely, and we take all reasonable steps to prevent unauthorised access, loss, or misuse.

5. Your Rights

Under UK data protection laws, you have the following rights regarding your personal data:

  • Access: You can request a copy of the data we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete data.
  • Erasure: You can request that we delete your data before the six-month retention period, subject to legal limitations.
  • Objection: You can object to how we process your data.

To exercise any of these rights, please contact us using the details below.

6. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact us at:

Phone: 0333 3443 035 

We may update this Privacy Policy from time to time to reflect changes in regulations or business practices. Please review this page periodically for any updates.